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Written by JT Koffenberger
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Nov 06, 2008 at 09:41 AM |
 Here we area again. For the second time in it's life, my MacBook Pro's 17" screen has gone blank. Zippo... dark... blank. During my last tangle with them, I was less than pleased with their in-store support. So, this time my machine is headed to Texas.
What's not known to you all yet, is that my local store managed to fix my keyboard without issues. I took a chance, but I trusted the Mac Genius who helped me that time.
This time, however, upon discovering my issue I set up an appointment with a Mac Genius at my local store. On a side note here, I tried to use my iPhone to get this accomplished to no avail. Safari crashed TWICE trying to setup this appointment. C'mon Apple, you guys are better than this. Apple product, apple software apple website... and still... two subsequent crashes using the same area of your website.
Continuing..... guess who I drew... but the dreaded genius who caused me a three week outage by mis-diagnosing the problem and as a consequence, ordering the wrong parts. This time, he ran through a couple of seemingly unrelated test... and then proceeded to reseat the memory. After doing that, the machine gave hard errors related to memory. That's the three blinks of the power light.
While grabbing the machine he stated, "We're going to have to keep this so we can work on it later."
"Do you have the parts immediately available, so you can work on it right away?" I asked.
"Nope... we're going to have to order parts." He replied.
Now, for those of you familiar with the story... this is exactly what I didn't want to hear. So, I grabbed the machine and stated that I would "send the machine to Texas, thank you very much."
With a defeated look he uttered, "We can send it for you."
At this point, I think taking total control of the situation would be best... so I thanked him for his time... left... with my broken laptop in hand... and called Apple Support shortly after.
The machine arrives in Texas today for work. Hopefully, it will be back in better than working order shortly.
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